Keep every exam room booked — from wellness check to critical care.
Waitly is the autonomous client-sourcing engine for veterinary hospitals — finding the right client for every open exam room, ER bay, and surgical block across every demand pool, highest-priority case first. No mass texts. No added front-desk headcount.
We work every client pool. You just see a full appointment book.
Clients aren’t sitting on a single list. They’re scattered across your PIMS at different stages — overdue for a wellness exam, sitting on a declined dental estimate, waiting on a referral, or holding a spot on a surgical waitlist. Waitly AI continuously mines every demand pool, matching the right case to the right opening across GP and ER.
No-Show Refill
A client misses a scheduled visit without calling ahead, and the exam room sits empty with zero notice — unlike a phoned-in cancellation, there’s no lead time to backfill it.
The instant a no-show is marked in your PIMS, Waitly works down the active client list to find someone due and available, filling the room the same day.
Wellness & Vaccine Recall
Annual wellness and vaccine due-dates pile up in the recall report, but front-desk staff rarely have time to work more than the newest entries — the rest goes stale, and the gap between visits keeps widening.
Waitly continuously mines the full recall list, not just this week’s additions, and re-engages overdue clients through conversational SMS, booking the visit directly into an open GP slot.
Declined & Pending Treatment Plans
A client declines a dental, mass removal, or diagnostic workup at checkout citing cost or timing, and the estimate sits unconverted in the practice management system indefinitely.
Waitly follows up on declined and pending estimates on a set cadence, re-presenting the recommendation when a client is more likely to say yes and slotting the procedure into a matching surgical or dental block.
Referral Capture
A GP referring a case to a specialist, or an ER discharging a patient back to primary care, depends on the client making the follow-up call themselves — many never do.
Waitly reaches out the moment a referral or discharge is logged, booking the follow-up while clinical urgency and client compliance are both highest.
Cancellations & Reschedules
Clients cancel by text or phone and rarely rebook on their own, leaving a canceled GP or ER slot that needs a same-day match, not a callback next week.
The moment a slot opens, Waitly offers it to the next best-fit, highest-priority client. If a client replies they can’t make it, Waitly handles the reschedule in-thread against real-time provider availability.
Surgery & Dental Waitlist
Surgical and dental suites run on fixed blocks; a late cancellation means an idle OR unless someone happens to already be holding.
Waitly keeps a live, clinically-prioritized waitlist for surgical and dental slots, so a canceled OR block is reoffered automatically to the next appropriate case instead of sitting empty.
Built for the realities of GP wellness and emergency & specialty care.
Whether you’re running a high-volume general practice or a round-the-clock emergency and specialty hospital, Waitly adapts its routing logic to your clinical priorities — same-day triage on one side, weeks-out surgical scheduling on the other.
For General Practice & Wellness
Waitly keeps wellness, vaccine, and dental columns dense by working recall lists and declined-estimate follow-ups continuously, so preventive and routine care fills open GP slots instead of falling through a widening gap between visits.
For Emergency & Specialty Care
Waitly prioritizes referral conversions and surgical waitlists — when an overnight ER bay opens up or an OR block cancels, Waitly already knows which referred or pending case needs it and reaches out first.
See the revenue hiding in your schedule.
Input your clinic’s baseline metrics to see exactly how much revenue Waitly can autonomously recover each month.
Share of cancellations Waitly recovers — typically ~13% in 60-day pilots.
Baseline estimate. Waitly also reduces future cancellation rates by optimizing patient-to-provider matching and pre-confirming appointments.
“Our recall list used to be something we worked when we had a slow afternoon, which meant most of it never got worked at all. Now those clients are getting rebooked without anyone on our team making a single call.”
See how many more clients Waitly can get in front of your veterinarians.
A 20-minute walkthrough with your numbers — no rollout commitment.