Intake by hour · last 24 hours
- Live
- Cancellations80
- Waitlists96
- Reschedules54
- Referrals41
- Unscheduled TX48
- Lapsed Care72
PRODUCT
The autonomous calendar engine for specialty care.
Waitly runs continuously inside your EHR. It identifies openings, ranks patients, sends outreach, and books appointments. Your staff doesn’t manage it. Your patients don’t notice another platform.
INSIGHT, NOT JUST DATA
Not a dashboard. An analyst.
Waitly tells you what’s slipping. And what to do about it.
AI ANALYSIS · LAST 30 DAYSGENERATED · TODAY
Every Insights page opens with a written analysis of the last 30 days — naming which clinic is leading, which is dragging, which day-of-week is broken, and how much revenue is at risk. Click any phrase to drill in. Ask a follow-up. The dashboard is the data. AI Analysis is the read.
BELOW THE READ: THE DATA
Revenue retained, hours saved, appointments backfilled, openings at risk. Retention compared across clinics. Backfill performance by provider and weekday. Drillable, exportable, and synced to your EHR.
OUTREACH
SMS and Voice AI. Multilingual. 24/7.
Patients respond on their schedule. Waitly handles outreach in the channel and language each patient prefers — and waits for confirmation before moving on. No mass texts. No race-to-respond. No staff dialing.
WAITLY · SMSdelivered · just now
Hello
ENGLISH
THE SCORING MODEL
Priority isn’t first-come-first-served. It’s optimized.
Every patient in your pools gets a real-time score across five dimensions. When an opening appears, the top-ranked patient gets contacted first. If they decline, Waitly moves to the next.
- 01
Clinical urgency
Flagged from EHR data, intake notes, or referral type.
- 02
No-show risk
Historical reliability, distance, prior cancellations.
- 03
Payor mix
Reimbursement value by service line and insurance.
- 04
Lifetime value
Long-term care relationship, not just one visit.
- 05
Provider fit
Case type, sub-specialty, individual provider rules.
WAITLY · ASSISTANTonline
Hey Waitly, I'd like to save my Friday afternoons for my younger patients.
Got it — Friday afternoons will prioritize your patients that are less than 18 years old.
Type a rule for Waitly…
TRUST
Built for healthcare from day one.
HIPAA
Compliant.
SOC 2
Type II in progress.
Encrypted
In transit and at rest.
BAA
Available on request.
PATIENT SOURCING
Multiple sources. A single continuous intake.
Waitly watches waitlists, cancellations, reschedules, referrals, unscheduled treatment plans, and lapsed care — feeding every opportunity into the same scoring model. No source is dormant. Nothing slips through.