Slots open. Waitly AI fills them. 24/7. Any language. We find the right patient based on clinical need and your custom preferences, locking in the appointment without your staff ever making a call.
Patients aren't on a single list. They're scattered across referrals, unscheduled treatment, waitlists, reschedules, cancellations, and lapsed care. Waitly works every pool — routing the right candidate to every opening, based on clinical urgency and what your practice needs filled today.
Your waitlist used to just sit there — names on a page. Waitly turns it into a live sourcing pool. When an opening appears, the best-fit patient gets the offer first, picked by clinical priority and provider preference.
A slot opens. Waitly fills it. The right patient gets a text in under 90 seconds. They reply yes, and the appointment is booked before your team even sees the cancellation.
When a patient needs to move their appointment, Waitly handles it in-thread. They reply, Waitly finds a slot that works for their preferences and your provider, and the new appointment lands in the EHR — without a call to your front desk.
A specialist sent them. They mean to call. They forget. Waitly reaches out the moment the referral lands, gets them on the books before the urgency fades, and warms them up for their first visit.
You diagnosed it. The patient agreed. Then they walked out without scheduling. Waitly works your outstanding treatment plans — reaching out at the moment most likely to convert, with a slot already held.
Patients fall behind on recare. Some forget. Some never got the right nudge. Waitly identifies who's overdue, scores them for re-engagement likelihood, and brings them back into the schedule — one at a time, never mass-blasted.
We’ve seen an immediate impact. By automating the “easy” scheduling tasks, we’ve freed up significant time for our front desk to focus on high-touch responsibilities. It’s the reason we are ready to scale.
Waitly watches every source, scores every candidate against your priorities, and books the right patient — without your staff lifting a finger.
Waitly connects to your EHR. The moment an opening appears, Waitly identifies it and gets to work.
Every candidate is scored on your priorities — clinical urgency, no-show risk, payor mix, lifetime value, and provider preference. The right patient surfaces first.
The top match gets the first offer — SMS or Voice AI, in their language, at any hour. One reply locks the slot and syncs to your systems. Decline? Waitly moves to the next. No mass texts, no race to respond.
Waitly integrates seamlessly with all EHRs into one intelligent system — prioritizing and filling every opening with the optimal patient.
| Clinic | Retention rate | Retained | Booked | Active |
|---|---|---|---|---|
Bellevue · West 4 providers | $5.84k | 62 | 4 / 4 | |
Capitol Hill 3 providers | $4.72k | 51 | 3 / 3 | |
South Lake 3 providers | $2.88k | 36 | 2 / 3 |
| Provider | Specialty · Clinic | Booked | Revenue | 30d trend |
|---|---|---|---|---|
| 01Dr. Chen | Internal medicine Bellevue · West | 28 | $2,240 | |
| 02Dr. Reyes | Family practice Capitol Hill | 24 | $1,920 | |
| 03Dr. Patel | Family practice Bellevue · West | 22 | $1,760 | |
| 04Dr. Okafor | Internal medicine Capitol Hill | 19 | $1,520 | |
| 05Dr. Sato | Family practice South Lake | 17 | $1,360 | |
| 06Dr. Park | Internal medicine Capitol Hill | 14 | $1,120 | |
| 07Dr. Liu | Pediatrics Bellevue · West | 12 | $960 | |
| 08Dr. Maren | Pediatrics Capitol Hill | 9 | $720 | |
| 09Dr. Garrison | Internal medicine South Lake | 7 | $560 | |
| 10Dr. Whitlow | Pediatrics South Lake | 5 | $400 |
HIPAA-compliant · BAA on every contract · SOC 2 in progress