Don't let the plan of care fall apart between visits.
Waitly is the autonomous patient-sourcing engine for physical therapy and rehab practices — continuously refilling cancellations, re-engaging patients who stall mid plan of care, and converting fresh referrals into booked evaluations, highest-value visit first. No mass texts. No added front-desk headcount.
We work every source of an empty table. You just see a full schedule.
A physical therapy schedule doesn’t break in one place. It leaks through cancellations, patients who quietly stop showing up mid plan of care, referrals that never get a first appointment, and recurring slots nobody rebooks. Waitly AI continuously works every one of these pools, matching the right patient to the right opening across every treatment room.
Cancellations & No-Shows
A same-day cancellation on a recurring 2-3x/week plan leaves a therapist and a table idle, and front desks rarely have time to work the phones before the slot passes.
The moment a visit opens up, Waitly identifies the next-best patient for that exact slot — matched to the treating therapist and equipment needed — and gets them rebooked automatically.
Plan-of-Care Drop-Off
Most patients never finish what was prescribed — attendance falls off sharply after the first few visits, taking outcomes and reimbursable visits with it.
Waitly flags patients whose visit cadence has slipped against their plan of care and re-engages them automatically, before the gap becomes a full discharge.
Prescribed-Visit Completion
Plans of care are authorized for a set number of visits, but manual recall of who’s under-attending their prescribed frequency rarely happens until authorizations lapse.
Waitly tracks each patient against their prescribed visit count and cadence, proactively offering the next slot before therapy days go unused and authorizations expire.
Referral Capture
A referral from an ortho or primary care physician is only valuable if the patient books an evaluation — and many never make the call.
Waitly reaches out the moment a referral lands in the system, converting it into a scheduled evaluation while the physician’s urgency is still fresh.
Recurring-Slot Rebooking
Patients on a 2-3x/week cadence text to cancel or reschedule one visit, and that single gap often turns into a permanently broken recurring pattern.
Waitly handles the reschedule in-thread, offering alternative times that preserve the patient’s recurring cadence and the therapist’s column.
Waitlists for Prime-Time Slots
Every clinic has a handful of before-work and after-work slots everyone wants, while a static waitlist just sits unmanaged in the EMR.
Waitly turns the waitlist into a live sourcing pool, offering prime-time openings by priority and clinical need instead of first-come, first-served guesswork.
Built for outpatient ortho/sports and multi-disciplinary rehab alike.
Whether you run a high-volume outpatient ortho and sports clinic or a multi-disciplinary rehab practice spanning neuro, hand, and pediatric therapy, Waitly adapts its routing logic to how your therapists and equipment actually get scheduled.
For Outpatient Ortho & Sports PT
Waitly keeps the recurring 2-3x/week cadence intact for post-op and sports-injury caseloads, prioritizing patients at risk of falling off their plan of care and filling cancellations with the next-best match for that therapist’s specialty.
For Multi-Disciplinary Rehab
Waitly routes across disciplines and equipment constraints — matching neuro, hand, and pediatric caseloads to the right therapist and treatment space, and working referrals from multiple specialties without mixing up clinical priority.
See the revenue hiding in your schedule.
Input your clinic’s baseline metrics to see exactly how much revenue Waitly can autonomously recover each month.
Share of cancellations Waitly recovers — typically ~13% in 60-day pilots.
Baseline estimate. Waitly also reduces future cancellation rates by optimizing patient-to-provider matching and pre-confirming appointments.
“We used to lose entire columns to same-day cancellations and patients who just stopped showing up mid plan of care. Now those slots get worked automatically, and our therapists stay full without anyone making extra calls.”
See how many visits Waitly can recover for your clinic.
A 20-minute walkthrough with your numbers — no rollout commitment.