Stop losing clinical-service revenue to empty appointment slots.
Waitly is the autonomous patient-sourcing engine for pharmacies and immunization clinics — finding the right patient for every open pharmacist appointment across vaccines, MTM, and point-of-care testing, highest-value first. No broadcasts. No added front-counter headcount.
We work every demand pool. You just see a full appointment book.
Clinical-service demand isn’t sitting in one place. It’s scattered across your immunization records, your Part D roster, and your walk-in queue during a surge. Waitly AI continuously mines every pool, matching the right patient to the right pharmacist opening — vaccines, consults, and tests alike.
Booked-Vaccine No-Shows
A patient books a flu, shingles, or RSV appointment, doesn’t show, and the slot — plus the admin fee and product margin attached to it — goes unbilled with no one left to fill it same-day.
The moment a booked immunization is missed, Waitly works the eligible-and-nearby patient list to rebook the opening, so the dose and the appointment don’t go to waste.
Eligible-but-Unscheduled Immunizations & Boosters
Patients due for flu, shingles, pneumococcal, or RSV boosters sit in your immunization and claims records unscheduled — recall calls compete with the drop-off line and rarely happen.
Waitly mines immunization due-dates and payer eligibility, then proactively reaches out and books eligible patients directly into open pharmacist appointment slots.
MTM / CMR Outreach
Comprehensive medication reviews required for Part D star ratings go undone because outreach calls go to voicemail and the deadline creeps up on the whole quarter at once.
Waitly conducts conversational SMS outreach to eligible patients and books completed CMRs into pharmacist office hours, spreading the workload instead of front-loading it before the deadline.
Point-of-Care Testing Surge Capacity
During flu, strep, and COVID surges, patients call for test-and-treat, hit a busy signal or a long hold, and take their symptoms — and the visit — to urgent care instead.
Waitly captures that overflow demand and books it directly into open point-of-care testing slots, smoothing surge volume across the day instead of losing it to the first ring that goes unanswered.
Adherence & Refill Sync Consults
Patients drifting off their refill schedule need a pharmacist consult to get resynced, but nobody proactively schedules it until the gap in therapy shows up in a quality metric.
Waitly flags gaps-in-therapy from refill data and books adherence and refill-sync consults automatically, closing the gap before it affects outcomes or star ratings.
Waitlists for Pharmacist Appointments
Once the fall immunization rush fills the pharmacist’s appointment book, interested patients get a “call us back” and most never do.
Waitly turns that overflow into a live waitlist, automatically offering each patient the next opening that matches their eligibility — no standing list of names nobody works.
Built for independent counters and multi-store networks alike.
Whether you’re running a single community counter or coordinating immunization capacity across dozens of stores, Waitly adapts its routing logic to how your pharmacists’ time is actually allocated.
For Independent & Community Pharmacies
With one or two pharmacists on the clinical-services schedule, every open MTM, vaccine, or testing slot matters. Waitly keeps that limited appointment capacity fully booked with the highest-value patient available, rather than whoever happens to walk in first.
For Multi-Store & Chain Immunization Operations
Across a network of locations, Waitly routes demand to wherever pharmacist capacity actually sits open — balancing seasonal surge between stores instead of letting one location overflow while another sits half-booked.
See the revenue hiding in your schedule.
Input your clinic’s baseline metrics to see exactly how much revenue Waitly can autonomously recover each month.
Share of cancellations Waitly recovers — typically ~13% in 60-day pilots.
Baseline estimate. Waitly also reduces future cancellation rates by optimizing patient-to-provider matching and pre-confirming appointments.
“Flu season used to mean a phone that never stopped ringing while our pharmacists’ actual appointment slots sat half full, because nobody had time to work the eligibility list between drop-offs. Now those slots fill themselves, and our pharmacists spend the day delivering care instead of chasing a calendar.”
See how much clinical-service capacity Waitly can recover for your pharmacy.
A 20-minute walkthrough with your numbers — no rollout commitment.