Keep every eye on schedule.
Waitly is the autonomous patient-sourcing engine for ophthalmology — keeping injection intervals on time, bringing lapsed glaucoma patients back before damage progresses, and filling every clinic and surgical opening with the patient who needs it most. No mass texts. No added front-desk headcount.
We work every source of an empty lane. You just see a full schedule.
An eye care schedule leaks in more places than most. Cancellations strand a tech, an imaging room, and a doctor at once. Injection patients drift past their interval. Glaucoma patients quietly stop coming back. Surgery-ready patients wait while an OR block goes unused. Waitly AI works every one of these pools continuously, matching the right patient to the right opening across every lane, provider, and site.
Cancellations & No-Shows
An eye visit is a chain — workup, dilation, imaging, then the doctor. One late cancellation idles the tech, the OCT, and the provider together, and the front desk rarely has time to refill it before the slot passes.
The moment a visit opens, Waitly identifies the next-best patient for that exact slot — matched to the provider, the visit length, and the testing it needs — and gets them booked automatically.
Injection-Interval Adherence
Retina patients on anti-VEGF therapy return every 4–12 weeks, and published cohorts show more than one in five are lost to follow-up after an injection. A missed interval is not just lost revenue — it is vision at risk.
Waitly tracks every patient against their treatment interval and works the ones drifting past due first, offering the next opening inside their clinical window before the gap becomes a lapse.
Glaucoma & Chronic-Disease Recall
Glaucoma is managed for life, yet registry data show half of patients become lost to follow-up — and most never return. Manual recall lists for glaucoma, diabetic retinopathy, and dry eye go stale in the EHR.
Waitly turns overdue recall into a live sourcing pool, re-engaging lapsed chronic patients by clinical priority and offering them real openings instead of a reminder they will ignore.
Surgery-Ready Waitlist
When a cataract case cancels late, the block often goes unused — even though patients with biometry done and clearance in hand would take it tomorrow. At roughly $1,200 in facility payment per case, every unused slot is expensive.
Waitly keeps a ranked list of surgery-ready patients and offers a released block time to the right one the moment it opens, so the OR schedule stays full without a scramble.
Referral Capture
Co-managing optometrists and primary care send cataract evaluations, diabetic eye exams, and retina referrals — but a referral only matters if the patient books, and many never call back.
Waitly reaches out as soon as a referral lands, converting it into a scheduled evaluation while the referring provider’s urgency is still fresh, and keeps the referral source in the loop.
Refractive & Premium Consults
LASIK, refractive lens, and premium IOL consults are elective, high-value, and go cold fast. Inquiries that are not booked within days rarely convert.
Waitly follows up on every consult inquiry and offers the earliest matching consult slot, turning elective interest into booked evaluations without a dedicated coordinator.
Built for retina specialists and comprehensive eye groups alike.
Whether you run an injection-heavy retina practice or a multi-subspecialty group spanning cataract, glaucoma, cornea, and optometry, Waitly adapts its routing logic to how your providers, lanes, and surgical blocks actually get scheduled.
For Retina Practices
Waitly prioritizes by treatment interval and clinical urgency, keeping anti-VEGF patients inside their window and filling injection-day cancellations with the patients most overdue — not whoever happens to answer first.
For Comprehensive & Cataract Groups
Waitly routes across subspecialties, lanes, and sites — matching glaucoma recalls, cataract evaluations, and post-op visits to the right provider and keeping released surgical blocks filled with surgery-ready patients.
See the revenue hiding in your schedule.
Input your clinic’s baseline metrics to see exactly how much revenue Waitly can autonomously recover each month.
Share of cancellations Waitly recovers — typically ~13% in 60-day pilots.
Baseline estimate. Waitly also reduces future cancellation rates by optimizing patient-to-provider matching and pre-confirming appointments. Figures are outlined for illustrative purposes only and are not a quote; actual pricing and results vary by practice.
See how many visits Waitly can recover for your practice.
A 20-minute walkthrough with your numbers — no rollout commitment.