Every location, running at full capacity — without a single new hire.
Waitly is the autonomous patient-sourcing engine for multi-location provider groups — finding the right patient for every open appointment at every site, highest-value first. No broadcasts. No per-location rollout. No added headcount.
We work every location’s demand pool. You just see full schedules.
Open capacity in a multi-location group doesn’t sit in one place — it’s scattered across cancellations, no-shows, referrals, recalls, and waitlists at every site, often invisible to the front desk down the hall. Waitly AI continuously mines every pool at every location, matching the right patient to the right opening network-wide.
Late Cancellations
A location loses a block of time on short notice, and the front desk at that one site has no visibility into demand at sister locations.
The moment a slot opens, Waitly fills it — working the highest-priority patient across the whole network, not just the local site’s list.
No-Shows
Patients who miss appointments without cancelling create the same lost capacity as a cancellation, but no one is notified until the slot is already gone for the day.
Waitly detects real-time schedule status directly in your EHR or PM system and immediately queues a rebooking offer, working the empty slot before the day is lost.
Overdue & Lapsed Care
Recall visits, chronic-disease follow-ups, and post-procedure checks fall through when reminders are one-size-fits-all and staff can’t chase every list at every site.
Waitly identifies overdue patients across the group, scores them for re-engagement likelihood, and brings them back into the schedule via automated, conversational outreach.
Cross-Location Referrals
Internal referrals between providers and specialties stall when the patient has to call to schedule, picks whichever location comes to mind, or simply forgets.
Waitly reaches out the moment a referral posts, offering the fastest available opening at the right location — keeping the visit, and the revenue, inside the network.
Site-Locked Waitlists
Waitlists are typically tied to a single location’s calendar, so a patient willing to travel a few extra minutes for an earlier opening never hears about it.
Waitly treats the waitlist as a network-wide pool, offering patients openings at any location that matches their clinical need and travel radius.
Demand Imbalance Across Sites
One location runs an overbooked, backlogged schedule while another sits half-empty, and no manual process reallocates patients between them in real time.
Waitly continuously rebalances demand across the group, routing each patient to the location and provider combination with the next available opening that fits their need.
Built for single-specialty chains and multi-specialty networks.
Whether you’re running a chain of near-identical sites or a group spanning multiple specialties and referral pathways, Waitly adapts its routing logic to how care actually moves through your network.
For Single-Specialty Chains
Urgent care, imaging, physical therapy, and similar chains run near-identical service lines at every site. Waitly treats demand as one shared pool, filling whichever location has the next opening regardless of where the patient originally booked.
For Multi-Specialty Groups
Groups spanning primary care, specialty, and ancillary service lines route referrals internally. Waitly prioritizes keeping referred patients inside the network, matching each one to the right specialty, location, and provider based on clinical need.
See the revenue hiding in your schedule.
Input your clinic’s baseline metrics to see exactly how much revenue Waitly can autonomously recover each month.
Share of cancellations Waitly recovers — typically ~13% in 60-day pilots.
Baseline estimate. Waitly also reduces future cancellation rates by optimizing patient-to-provider matching and pre-confirming appointments.
“We used to have five front desks each running their own version of scheduling. Now it’s one system finding a patient for every open slot, at every site, without anyone picking up the phone.”
See how much revenue Waitly can recover across your locations.
A 20-minute walkthrough with your numbers — no per-site rollout required.