One scheduling engine for every practice in your portfolio.
Waitly is the autonomous patient-sourcing engine for multi-service organizations — centralizing patient access across every affiliated practice and service line, filling every open slot highest-value first. No broadcasts. No added headcount.
One portfolio, dozens of schedules, a single sourcing engine.
Across an MSO, patients don’t sit on one list — they’re scattered across disconnected EHRs, referral queues, and recall systems at every affiliated practice. Waitly AI continuously mines every demand pool across the entire portfolio, matching the right patient to the right opening regardless of which practice or service line it belongs to.
Cross-Practice Referral Leakage
Internal referrals between affiliated practices — primary care to a specialist, one service line to another — depend on the patient making a second call. Most never do, and the referral disappears into a different EHR with no one accountable for closing the loop.
Waitly picks up the referral the moment it’s logged, regardless of which practice or system it originated in, and works the patient into the receiving practice’s next available opening.
Cancellations Across a Fragmented Network
Every affiliated practice runs its own front desk and its own habits. A cancellation at one location gets rebooked quickly; the same cancellation two towns over sits open because no one there has time to react.
Waitly fills every cancellation the instant it happens, at every practice, using the same standardized logic — so schedule recovery no longer depends on which location’s staff happened to notice first.
Lapsed Recall & Follow-Up Care
Chronic care check-ins, post-procedure follow-ups, and preventive recall span every specialty in the portfolio, but each practice tracks them differently (or not at all), and manual recall calls get deprioritized under daily volume.
Waitly monitors recall and follow-up windows across every service line, scores patients for urgency and re-engagement likelihood, and brings them back via automated, conversational outreach.
Unscheduled Pending Treatment
Diagnosed care — a recommended procedure, a specialist workup, a therapy plan — is documented in the chart and then goes nowhere because the practice that diagnosed it isn’t the one that schedules it.
Waitly works outstanding treatment and care plans across every affiliated practice, reaching out to patients with pending, high-value care exactly when the right provider has an opening.
Waitlists Siloed by Practice or EHR
Waitlists exist inside each practice’s own system, invisible to the rest of the portfolio — a full waitlist at one location and an empty schedule at a sister practice never get matched.
Waitly turns every practice’s waitlist into one live, portfolio-wide sourcing pool, offering openings by clinical priority and provider fit — never a mass blast, and never trapped in a single site’s system.
Built for both focused rollups and sprawling portfolios.
Whether your MSO backs a single specialty at scale or spans a diverse mix of service lines, Waitly adapts its routing logic to how your portfolio actually operates.
For Single-Specialty MSOs
Waitly standardizes one clinical protocol across every affiliated location — applying the same recall cadence, cancellation-fill logic, and treatment follow-up rules network-wide, so performance stops depending on which site a patient happens to visit.
For Multi-Specialty MSOs
Waitly routes across service lines, not just locations — recognizing when a primary care visit should trigger a specialist referral, when a therapy plan needs handoff to a different practice, and always which provider in the portfolio is the right next opening.
See the revenue hiding in your schedule.
Input your clinic’s baseline metrics to see exactly how much revenue Waitly can autonomously recover each month.
Share of cancellations Waitly recovers — typically ~13% in 60-day pilots.
Baseline estimate. Waitly also reduces future cancellation rates by optimizing patient-to-provider matching and pre-confirming appointments.
“Every practice we bring into the portfolio ran scheduling a different way. Waitly gave us one standard we could apply everywhere without hiring a single additional scheduler.”
See how much revenue Waitly can recover across your portfolio.
A 20-minute walkthrough with your numbers — no rollout commitment.