Fill every chair. Protect every recall.
Waitly is the autonomous client-sourcing engine for medical spas and aesthetics practices — finding the right client for every open injector, laser, or body-contouring slot, highest-value first. No broadcasts. No added front-desk headcount.
We work every client pool. You just see a full book.
Clients aren’t sitting on a single list. They’re scattered across your scheduling system at different stages — some overdue for their next Botox cycle, some holding an unused package visit, some who cancelled a laser session and never rebooked. Waitly AI continuously mines every pool, matching the right client to the right opening, highest-value first.
Last-Minute Cancellations & No-Shows
Injectable and laser appointments cancel or no-show at a higher rate than almost any other service business — cold feet, a flare-up, a schedule conflict — and a 60-minute injector block goes empty with no one to call.
The moment a slot opens, Waitly fills it. The highest-value client with matching availability is contacted automatically and the appointment is locked in — before your coordinator even sees the cancellation.
Treatment Rebooking Cadence
Botox falls off around the three-to-four-month mark, filler and laser series run on their own clocks — but without a proactive push, clients simply drift until they book somewhere else.
Waitly tracks each client’s treatment cadence and reaches out as their window opens, offering the next available slot with their preferred injector before the relationship lapses.
Membership & Package Utilization
Clients pay upfront for memberships and treatment packages, then let visits expire unused — a quiet drag on retention and a missed chance to fill the schedule with clients who’ve already paid.
Waitly monitors unused membership credits and package sessions, prompting clients to book their next visit well before it expires, turning banked revenue into booked chair time.
Consult-to-Treatment Conversion
A consult that doesn’t convert to a booked treatment on the spot rarely converts later — the lead goes cold the moment the client walks out.
Waitly follows up automatically after every consult, addressing scheduling friction directly and securing the treatment appointment while intent is still high.
Waitlists for Premium Injectors
Your top injector books out weeks in advance, and a passive waitlist of names on a screen does nothing to fill the gaps when someone else cancels.
Waitly turns that waitlist into a live sourcing pool — the moment a premium injector has an opening, the next matching client is offered the slot automatically, never mass-blasted.
Built for boutique practices and multi-location aesthetics groups alike.
Whether you’re a single-location medspa built around one or two signature injectors or a multi-location aesthetics group standardizing utilization across sites, Waitly adapts its routing logic to how your practice actually books.
For Boutique & Single-Location Medspas
Waitly protects the relationship between clients and their preferred injector — filling cancellations and recall visits without ever routing a client to a provider they didn’t choose, preserving the VIP feel that drives referrals.
For Multi-Location Aesthetics Groups
Waitly standardizes chair utilization across every location, routing clients to the nearest site with matching availability and treatment history, and rolling up recovered revenue at the group level.
See the revenue hiding in your schedule.
Input your clinic’s baseline metrics to see exactly how much revenue Waitly can autonomously recover each month.
Share of cancellations Waitly recovers — typically ~13% in 60-day pilots.
Baseline estimate. Waitly also reduces future cancellation rates by optimizing patient-to-provider matching and pre-confirming appointments.
“Our injectors used to have gaps in the schedule that our coordinators just didn’t have time to chase down. Now those slots fill themselves with clients who were already overdue to come back — it feels like we added a full-time recall coordinator without adding a single hire.”
See how much revenue Waitly can recover for your medspa.
A 20-minute walkthrough with your numbers — no rollout commitment.