Turn every open slot into an appointment kept.
Waitly is the autonomous patient-sourcing engine for community health centers and FQHCs — working recall, referral, and cancellation pools continuously to keep scarce provider time full with the patients who need it most. No broadcasts. No added outreach headcount.
Your panel isn’t idle. It’s scattered — across recall lists, referral queues, and no-show gaps.
With provider time this scarce and no-show rates this high, every unworked pool is a patient who falls further out of care and a slot that never gets credited toward access or quality measures. Waitly continuously mines every pool in your EHR, matching the right patient to the right opening, highest-priority first.
No-Show Refill
No-show rates at community health centers routinely run well above the outpatient average — a chronically thin front desk can’t re-work a slot the moment it goes empty.
Waitly detects the no-show in real time and immediately offers the opening to the next clinically appropriate patient, so the visit is lost, not the slot.
Chronic-Care Recall
Diabetic, hypertensive, and behavioral-health patients fall out of recare on manual call-down lists that outreach staff never have time to finish.
Waitly works your recall lists continuously, prioritizing patients overdue for chronic-care management, and re-engages them by conversational SMS until they’re back on the schedule.
Care-Gap Closure
Open HRSA/UDS quality measures — overdue A1c checks, mammograms, immunizations, well-child visits — sit in the EHR unaddressed while grant reporting deadlines approach.
Waitly identifies patients with open care gaps tied to your quality measures and routes them into upcoming openings, so panels close gaps and fill chairs in the same motion.
Referral Loops
Referrals to specialty, dental, or behavioral health drop the moment a patient has to make a second call to schedule.
Waitly reaches out the moment a referral is placed, capturing the patient into the next appropriate slot before the loop goes cold.
Waitlist & Same-Day Access
New and sliding-scale patients waiting for next-available access sit on a static list that no one has time to work proactively.
Waitly turns the waitlist into a live sourcing pool, offering same-day and next-available openings the instant they appear — expanding access without adding staff.
Built for the reality of an integrated, multi-service safety net.
Whether it’s a medical panel managing chronic disease at scale or an integrated dental and behavioral health line working referrals, Waitly adapts its routing logic to each service line’s priorities and each patient’s eligibility.
For Primary & Preventive Care
Waitly keeps chronic-care recall and open UDS measures worked continuously, prioritizing empanelled patients overdue for management visits so provider panels stay full and quality reporting stays current.
For Dental & Behavioral Health
Waitly focuses on converting internal referrals into booked visits and keeping intake waitlists moving, so integrated service lines absorb demand without a second front desk to manage it.
See the revenue hiding in your schedule.
Input your clinic’s baseline metrics to see exactly how much revenue Waitly can autonomously recover each month.
Share of cancellations Waitly recovers — typically ~13% in 60-day pilots.
Baseline estimate. Waitly also reduces future cancellation rates by optimizing patient-to-provider matching and pre-confirming appointments.
“Every open slot we don’t fill is a patient who falls further behind on care we’re funded to deliver. Waitly works our recall and referral lists the way we always wished our outreach team had time to — and it hasn’t added a single position to do it.”
See how much capacity Waitly can recover for your health center.
A 20-minute walkthrough with your numbers — no rollout commitment.