Features
Everything specialty practices need to fill every opening.
Waitly AI is the autonomous layer between your EHR and your patients. No new platform to manage, no mass-texting—just the right patient in the right slot, every time.
Smart Matching & Prioritization
Score every candidate against your priorities the moment an opening appears: clinical urgency, no-show risk, payor mix, lifetime value, and provider-specific preferences.
Automated AI Outreach
Personalized SMS and Voice AI in any language, 24/7. Top-priority candidates first, then auto-progression to the next if they can't confirm.
Universal EHR Integration
Built to be universally compatible across all major EHR systems. Reads patient demographics, schedules, and provider availability; writes confirmed bookings back with full audit trails.
Multilingual Communication
Reach diverse patient populations in their preferred language to reduce barriers to care and increase confirmation rates.
Enterprise-Grade Security
HIPAA-compliant with BAAs, AES-256 at rest, TLS 1.2+ in transit, RBAC, audit logging, and SOC 2-aligned vendor controls. Patient data is never used to train public AI models.
Real-Time Analytics
Track fill rates, time-to-fill, revenue recovered, and confirmation funnels across waitlists, referral backlogs, and reactivation lists.
Zero Platform Management
No new dashboard for your staff to log into. Waitly runs autonomously behind the scenes—your team focuses on patient care, not software.
Continuous, 24/7 Operation
The system never closes. Outreach runs overnight and on weekends, filling schedule gaps in real-time as cancellations occur.